We offer delivery worldwide at an additional fee of $20. We offer FREE shipping for orders valued at $198 or more. Please note that we are not liable for any import duties or tax that may be payable on delivery.
How long will my order take?
We will process your order as soon as payment has been received. International orders are sent from our head office in South Africa, to your door, with the international postal courier service (EMS), within 7-9 working days. Shipping fees may vary, depending on your location.
How can I track the status of my shipment?
Once your order has been dispatched, a tracking number for your shipment will be emailed to you. You can track your package via EMS tracking or via Trackingmore, using your tracking number. We also recommend contacting your nearest post office and providing them with your tracking number, to track your shipment. Please note that your shipment must be retrieved within 1 month of the dispatch date, otherwise the postal service will send it back to our head office in South Africa.
Will I have to pay import tax or duties?
Please note that import taxes and charges are NOT included in the price of your purchase. Majority of the time, orders are delivered free of customs duty; however, occasionally the customs agency in the destination country may randomly select your shipment for assessment and could charge the relevant duties and taxes. All customs fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. If you wish to find out further details, please contact your local customs office, for more information on the charges in your country.
Does the watch come with a guarantee?
Yes, your watch comes with a one-year product guarantee. We will require your dated guarantee card or proof of purchase, to process any guarantee requests. Please see further details under the Product Info page on our website.
How do I submit a defective product?
Please email us at firstname.lastname@example.org and include a copy of your guarantee or a proof of purchase, as well as a description of the defective product and an image if defect is visible.
Does the watch come with a battery?
Yes, your watch comes with an estimated 2-3 year changeable battery. Please see steps to starting your watch movement below: Remove white plastic situated behind the black button at 3 ‘o clock. Set the time and push the black button in fully. Your watch should now be ticking and keeping you on time. The plastic film on the glass face can be removed.
How do I change the watch battery?
A qualified jeweler should be used when changing your battery.
How do I change or cancel my order?
Please contact us as soon as possible, in order for us to change or cancel your order before it is sent. You can email us at email@example.com or submit a contact form via our website.
Was my order successful?
If money has been captured from your account, your order has reached us and will be processed. Your order confirmation email will be sent to the email address that you used when placing your order.
How do I place an order?
To place your order, select the item/s that you wish to purchase and add it to your shopping cart. Then, proceed to checkout, where you will be required to fill in your personal information, including a physical address and contact number for delivery. Be sure to complete all of the steps in the checkout and payment procedure, to ensure that we are able to capture and ship your order as soon as possible.
Where can I find your product in a store?
Please find the list of stockists within your region, under the ‘Stores’ page on our website.
How can I get my watch repaired?
We strongly recommend using a professional jeweler, for any watch repairs. If your watch is still within its one-year guarantee and your fault is covered by our guarantee, email us at firstname.lastname@example.org for further assistance.
Can I change my watch strap myself?
You can change your watch strap yourself, using a spring bar tool. Remember that the watch casing is made from bamboo; therefore, extra care should be taken when changing your strap. A new watch strap can be purchased via the ‘Shop Collection’ page on our website.